duday Privacy Policy – Your Data, Handled with Care
This Privacy Policy explains what information duday collects from players in the Philippines, how it is used, and what rights you have over your own data. Please read it carefully before using our platform.
What information we collect when you use our platform
When you register and use the duday platform, we collect the following categories of information:
Account Information
Your name, date of birth, email address, username, and password hash. This is required to create and verify your account in line with Philippine gaming age requirements.
Device & Browser Data
IP address, device type, operating system, browser version, and screen resolution. This helps us optimise the platform for mobile and desktop users in the Philippines.
Payment Information
Transaction records in Philippine Peso (PHP), deposit and withdrawal history, and payment method type. We do not store full card numbers or sensitive payment credentials.
Usage & Activity Data
Pages visited, games played, session duration, betting activity, and platform interactions. This data helps us improve performance and personalise your experience.
Why we collect your data and how it is used
duday uses the information we collect for the following purposes:
- Account management: To register, verify, and maintain your player account securely.
- Platform delivery: To provide access to slot games, live casino, sports betting, and the game lobby as requested.
- Transaction processing: To process deposits, withdrawals, and maintain accurate Philippine Peso account balances.
- Security and fraud prevention: To detect and prevent unauthorised access, suspicious activity, or fraudulent behaviour on the platform.
- Regulatory compliance: To comply with applicable Philippine laws, including age verification and anti-money laundering obligations.
- Customer support: To respond to your inquiries, resolve account issues, and improve our service quality.
- Platform improvement: To analyse usage patterns and improve platform performance, navigation, and content for Philippine players.
We do not use your personal data for unsolicited marketing without your consent, and we do not sell your data to third parties for their own marketing purposes.
Cookies and how we track platform activity
The duday platform uses cookies and similar tracking technologies to provide a functional, personalised experience. Here is how we use them:
Essential Cookies
Required for the platform to function. These enable login sessions, account security, and basic navigation. They cannot be disabled.
Analytics Cookies
Help us understand how players use the platform — which pages are visited most, session lengths, and error rates — so we can improve performance.
Preference Cookies
Remember your settings and choices — such as language and display preferences — to provide a consistent experience across sessions.
You can manage or clear cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to log in and use the platform normally.
Data storage, security, and third-party sharing
Your data is stored on secured servers. We apply industry-standard technical and organisational measures to protect personal information from unauthorised access, loss, or disclosure. Access to personal data is restricted to authorised personnel who require it to operate and support the platform.
We may share data with trusted third-party service providers who assist in operating the duday platform — including payment processors, identity verification services, and technical infrastructure partners. All such third parties are bound by confidentiality obligations and are not permitted to use your data for their own purposes.
We may also disclose data when required by applicable Philippine law, court order, or regulatory authority. We will not share your personal information with any unrelated third parties for marketing or commercial purposes without your explicit consent.
Your rights over your personal data
As a registered player on duday, you have the following rights regarding your personal information:
- Right to access: You may request a copy of the personal data we hold about your account.
- Right to correction: If any of your account information is inaccurate or outdated, you can request that we update it.
- Right to deletion: Subject to applicable legal and regulatory obligations, you may request that we delete your personal data. Note that certain records may need to be retained for compliance purposes.
- Right to restriction: You can ask us to limit how we process your data in certain circumstances.
- Right to object: You may object to certain types of data processing, including analytics-based profiling, where applicable.
To exercise any of these rights, contact our support team at the email address listed below. We aim to respond to all data-related requests within a reasonable timeframe.
Protecting minors and keeping this policy current
Minor Protection: The duday platform is strictly for users aged 18 and above. We do not knowingly collect personal data from individuals under the legal gaming age in the Philippines. If we become aware that a minor has provided personal information without appropriate consent, we will take steps to delete that data promptly.
Policy Updates: We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations. When significant changes are made, we will notify registered users through the platform or by email. Your continued use of duday after any update constitutes acceptance of the revised policy. We recommend reviewing this page periodically to stay informed.
The date of the most recent revision will always be indicated at the top of this page. If you have questions about any changes, our support team is available to assist.
Questions about your privacy? We're here to help.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a concern, reach out to our support team directly.